Your health, safety and well-being remain our top priority.
The well-being of our guests and employees is of the utmost importance and as such we are closely monitoring The Public Health Agency of Canada and our local health authorities for their recommendations and immediately applying them.
As hospitality professionals, we always take the cleanliness of our properties to heart and are prepared with detailed protocols in order to increase the sanitation of common areas in times like these.
Rest assured that over and above our already rigorous cleaning process for both guest rooms and common areas using commercial-grade products, we have implemented a scheduled routine to frequently sanitize all high-touch areas such as doorknobs, elevator buttons, railings, washroom doors, light switches and over 15 other touchpoints.
We are also adding extra precautionary measures for all staff handling food, cutlery and banquet equipment in order to further increase our sanitization protocols. Our team is being reminded daily about the increased hand-washing measures, as well as a strict protocol should they have any health concerns.
Our commitment to you
We continue to monitor closely as the situation develops, and we will take direction from provincial and federal authorities as required. We are a family-owned business that values honesty, industry and family. We treat our guests as an extension of that family and always strive to provide you with a safe and healthy environment.
FREQUENTLY ASKED QUESTIONS
Are there any Reservation Policy changes?
Our current cancellation applies, cancel without penalty until the day of your reservation, before 4 pm. Please note, if you booked online through a third party travel company (Expedia, booking.com etc.), their cancellation policies apply as they hold your reservation. You must cancel your reservation with them.
What is the open status for your on-site amenities?
Pools, water slides, gyms, hot tubs and saunas opening hours, occupancy and procedures vary per location. Please ensure to connect with each location for more details. Following local authority recommendations, access may not be available and this can change at any time. We thank you for your understanding
Are your dining outlets open?
Our in-room dining remains open, and our restaurant will re-open as per government guidelines, following the physical distancing rules. We recommend making reservations when possible to ensure the best experience.
We are committed to providing you with a safe and enjoyable experience. In order to help our team do so comfortably, we as that you follow these simple recommendations.
-Single occupancy rooms only, or limit the occupants to family-only rooms, particularly if staying for work, sporting or group event.
– Practice physical distancing with our team and other guests by staying 2 meters apart
– Do not use the elevator more than 2-3 people at a time
-Please practice enhanced hand hygiene
-Please notify us immediately if you or someone in your group has symptoms less than 14 days after your visit
-Please follow Government Rules around self-isolation
Please note that anyone who becomes sick at the property will have to follow strict rules to protect other guests and our employees. We will also notify the health authorities that we had suspected cases and take proper steps.